Privacy Policy

Last updated: February 23, 2025

StormSpace ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional email infrastructure services and our website.

1. Information We Collect

We may collect information in the following categories:

• Account Information: Full name, email address, organisation name, account type, industry, country, and website URL when you request an account.
• Email Configuration Data: Intended use, number of required addresses, preferred username, expected monthly usage, and storage requirements.
• Governance & Security Data: Admin access requirements, team account needs, compliance requirements, and security expectations.
• Usage Data: Information about how you interact with our services, including access logs, delivery statistics, and system performance metrics.

2. How We Use Your Information

We use the information we collect to:

• Process and review account applications
• Provide, maintain, and improve our email infrastructure services
• Communicate with you about your account and our services
• Ensure security and prevent fraud
• Comply with legal obligations
• Analyse usage patterns to improve our platform

3. Data Storage and Security

We implement industry-standard security measures including encrypted storage, monitored systems, and secure access protocols. Your data is stored in secure, geographically distributed infrastructure designed for resilience and uptime.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (under strict contractual obligations)
• When required by law or to protect our rights
• With your explicit consent

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is consent-based

To exercise these rights, please contact us using the details provided on our Contact page.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers

Your information may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our Contact page.